February 2017

No incidents reported for this month.

January 2017

No incidents reported for this month.

December 2016

No incidents reported for this month.

November 2016

[Scheduled] System Maintenance (SendHub.com)
The scheduled maintenance has been completed.
Nov 17, 20:01-21:00 PST
[Scheduled] System Maintenance (SendHub.com)
The scheduled maintenance has been completed.
Nov 10, 20:01-22:00 PST

October 2016

No incidents reported for this month.

September 2016

No incidents reported for this month.

August 2016

No incidents reported for this month.

July 2016

No incidents reported for this month.

June 2016

Service Disruption
Everything is back to normal. Sorry for the interruption!
Jun 9, 17:06-17:27 PST

May 2016

No incidents reported for this month.

April 2016

No incidents reported for this month.

March 2016

No incidents reported for this month.

February 2016

[Scheduled] Database Recovery Optimization
Maintenance Complete! All systems back to normal.
Feb 29, 21:01-21:22 PST
Temporary API Service Disruption
After monitoring the incident, we've confirmed that all systems are now running as expected. The root cause of the problem was traced to the underlying disk infrastructure of our hosting provider. We will work with them on this issue to ensure it will not happen again.
Feb 4, 15:06-15:30 PST

January 2016

No incidents reported for this month.

December 2015

No incidents reported for this month.

November 2015

No incidents reported for this month.

October 2015

No incidents reported for this month.

September 2015

Increased Error Rates
We've traced the degradation in performance to a spike in web traffic. The spike has died down. Engineering continues to work on a more robust long term solution to prevent this from happening in the future.
Sep 10, 11:43-11:53 PST

August 2015

Messaging Delays
Message delays should now be resolved. We're now hard at work on adding in a fix to ensure that this will not happen again in the future.
Aug 27, 08:12-08:49 PST
Messaging Delays
The backlog in the queue is now being processed. All messaging delays should be resolved shortly.
Aug 22, 10:47-11:14 PST

July 2015

Service Disruption
This incident has been resolved.
Jul 3, 17:05 - Jul 4, 12:00 PST

June 2015

Messaging Delays
Message Queueing Times returned to normal at around 9am Pacific. This issue is resolved.
Jun 23, 08:22-12:18 PST
API Service Disruption
We've failed over our database. Service has been restored. We continue to monitor and dig into the root cause of the issue.
Jun 19, 12:51-13:05 PST
[Scheduled] Database Maintenance
The scheduled maintenance has been completed.
Jun 2, 20:00-22:00 PST

May 2015

Investigating Database issues.
Sorry for the brief interruption in service. This incident was due to a hardware failure on one of our database hosts. We quickly replaced the drive and are now back online.
May 28, 17:07-17:22 PST
Inbound MMS Delivery
This incident has been resolved.
May 8, 11:32-20:12 PST

April 2015

[Scheduled] Database Maintenance
Maintenance is complete. No unexpected issues occurred. The site should now be running as expected. Thanks!
Apr 9, 20:00-20:15 PST
[Scheduled] Scheduled Voice Maintence
This upgrade to our Voice Service is complete. More reliability updates coming soon!
Apr 2, 20:00-21:31 PST

March 2015

No Audio on Chrome Web Calls
This incident has been resolved.
Mar 24, 13:15 - Mar 25, 08:26 PST
[Scheduled] Voice Maintenance to Fix Audio Calls on Chrome
The scheduled maintenance has been completed.
Mar 24, 20:01-20:30 PST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Mar 19, 21:00-22:00 PST
API Service Disruption
After monitoring for the last hour we feel confident that all of our API services are running as expected.
Mar 4, 08:14-11:16 PST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Mar 3, 20:00 - Mar 4, 00:00 PST

February 2015

[Scheduled] System Patching
The scheduled maintenance has been completed.
Feb 11, 19:00-21:00 PST
Performance Degradation.
All systems operational.
Feb 10, 10:54-11:26 PST
[Scheduled] System Patching
The scheduled maintenance has been completed.
Feb 5, 18:00-22:00 PST

January 2015

Signup Email Delays
The signup email queue has been processed and subsequent emails should arrive promptly as expected. All Systems green.
Jan 12, 11:52-11:59 PST

December 2014

[Scheduled] Service Upgrades
The scheduled maintenance has been completed.
Dec 9, 22:00-22:11 PST

November 2014

Elevated API Errors
The problem has been fixed and error levels have subsided.
Nov 18, 19:58-20:46 PST
[Scheduled] Service Upgrades
The scheduled maintenance has been completed.
Nov 18, 19:00-19:00 PST
Elevated Voice Errors
After monitoring the troublesome infrastructure, we believe everything is now operational.
Nov 17, 16:38-17:32 PST
Service Delays
This incident has been resolved.
Nov 13, 09:05-12:10 PST
API Service Disruption
The database issue has been corrected and all services have been restored.
Nov 3, 14:08-14:12 PST

October 2014

Potential network issues - Voice Platform
Although we believe that all issues with the voice platform have been resolved since our last status update, the issue remains open with our upstream providers. We'll post an update once we get final word from them.
Oct 16, 16:53-17:48 PST
Performance Degredation - Voice Platform
There was a brief network outage with one of our hosting providers. This has now passed. Calls should be working as expected.
Oct 16, 15:33-15:39 PST
SendHub Experiencing Issues
Our engineers have identified the issue and the site appears to be functioning normally. We will be continuing to monitor the situation. Thank you for your patience!
Oct 2, 09:12-09:14 PST

September 2014

SendHub Voice Database
Our engineers have identified the issue and the site appears to be functioning normally. We will be continuing to monitor the situation. Thank you for your patience!
Sep 25, 11:25-11:51 PST
SendHub Experiencing Issues
We have identified the issue and the website appears to be functioning normally. Thank you for your patience!
Sep 9, 14:08-14:23 PST

August 2014

SendHub Experiencing Issues
We have identified the issue and the website appears to be functioning normally. Thank you for your patience!
Aug 13, 11:08-11:16 PST
SendHub Experiencing Issues
Our engineers have identified the issue and the site appears to be functioning normally. Thank you for your patience!
Aug 11, 16:32-16:46 PST
SendHub Experiencing Issues
Our engineers have identified the issue and the site appears to be functioning normally. Thank you for your patience!
Aug 8, 12:05-12:22 PST

July 2014

SendHub Experiencing Issues
Our engineers have identified the issue and the site appears to be functioning normally. Thank you for your patience!
Jul 27, 22:58-23:00 PST
SendHub Experiencing Issues
Our engineers have identified the issue and the site appears to be functioning normally. Thank you for your patience!
Jul 25, 15:00-15:16 PST
Experiencing Issues
This incident has been resolved.
Jul 17, 11:45-12:19 PST
Maintenance Mode
Hey folks, we're back from maintenance mode! Sorry for any inconvenience and thanks for your patience!
Jul 2, 22:59-23:04 PST

June 2014

SendHub Experiencing Issues
SendHub is fully back and functional. Thank you for your patience!
Jun 26, 13:09-13:38 PST
SendHub Maintenance
Hey folks, we're back from maintenance mode! Sorry for any inconvenience and thanks for your patience.
Jun 11, 20:35-20:37 PST

May 2014

SendHub Experiencing Issues
SendHub is fully back and functional. Thank you for your patience!
May 30, 14:38-14:58 PST
Experiencing Issues
We are back! Let us know if you experience any issues and thanks for your patience!
May 8, 11:25-12:34 PST

April 2014

SendHub Issues
The site appears to be recovered and fully functioning while our engineers continue to monitor the situation. Thanks for your patience!
Apr 23, 10:54-11:19 PST
Scheduled Maintenance
Hey folks, we're back from maintenance mode! Sorry for any inconvenience and thanks for your patience!
Apr 22, 19:21-23:17 PST
Scheduled Maintenance
Hey folks, we're back from maintenance mode! Sorry for any inconvenience and thanks for your patience.
Apr 9, 23:06-23:44 PST
SendHub is currently experiencing issues
This incident has been resolved.
Apr 9, 09:20-12:52 PST
SendHub is currently experiencing issues
We are back! Let us know if you experience any issues.
Apr 8, 23:48 - Apr 9, 00:16 PST
SendHub is currently in maintenance
This incident has been resolved.
Apr 8, 22:43-23:47 PST
SendHub is currently experiencing issues
Everything is back to normal but we'll continue monitoring. Thanks for your patience!
Apr 7, 12:33-14:00 PST
Experiencing Issues
This incident has been resolved.
Apr 4, 17:17-17:40 PST
Database
Things are back to normal and we will continue monitoring.
Apr 2, 12:20-12:41 PST

March 2014

Service Disruption
Everything is back to normal. Thank you for your patience.
Mar 31, 12:40-13:49 PST

February 2014

No incidents reported for this month.